Bg9 Privacy Policy – Personal Data Protection Malaysian players

This Privacy Policy ("Policy") is published by bg9 ("we", "platform") and applies to all individuals who use the bg9.run website, related mobile applications, and all services provided through the bg9 platform. This document outlines bg9's commitment to protecting the privacy and personal data security of every Malaysian player who trusts us.

Bg9 understands that personal data is both sensitive and valuable. We take this responsibility seriously and continually invest in technology, processes, and staff training to ensure your data is protected at the highest practicable standard at all times.

This Policy is written in Bahasa Melayu as the official language of the bg9 platform for the Malaysian market. Any translated version, if available, is for reference purposes only — the Bahasa Melayu version is the authoritative and legally binding version in the event of any inconsistency.

Bg9 collects personal data from players through the following means – directly when you provide it to us, automatically as you use the platform, and in certain cases, from legitimate third-party sources:

Bg9 does not collect full credit/debit card numbers, passwords in plain text (these are stored as irreversible hashes), or information unrelated to the platform's operations.

Bg9 uses the personal data collected solely for the following purposes. Each purpose has a valid legal or business basis:

• Account Management: Creating and managing your bg9 account, processing registration, verifying identity, and enabling access to the platform
• Transaction Processing: Securely processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay, Maybank2u, and CIMB Clicks
• Platform Security: Detecting and preventing fraud, money laundering, multi-account abuse, and other unauthorised activities that could harm other players
• Customer Support: Providing relevant and accurate assistance to players when they contact the bg9 support team
• Legal Compliance: Meeting legal and regulatory obligations related to platform operations
• Service Communications: Sending important notifications about your account, policy updates, or critical security information
• Platform Improvement: Analysing usage patterns in aggregate (not individually) to improve the user experience on the bg9 platform
• Responsible Gambling: Monitoring gameplay patterns to identify players who may benefit from responsible gaming support

Bg9 does not use players' personal data for third-party advertising, data brokering, or any purpose not stated in this section. If bg9 wishes to use your data for a new purpose not listed here, we will obtain your consent first.

Bg9 does not sell or share player personal data with third parties for commercial purposes. However, in the course of operating the platform, bg9 may need to share data with the following categories of parties within very strict limits and with appropriate safeguards:

• Payment Providers: Only the minimum information required to process your transaction is shared with providers such as Touch 'n Go, GrabPay, and banks supporting FPX. These providers have their own privacy policies and do not have access to your gaming data or betting history.
• Game Providers: Minimum technical information is shared with game software providers to ensure smooth gameplay, including betting records for dispute resolution purposes
• Identity Verification Services: For players required to undergo KYC verification, identity information is shared with accredited third-party verification services that are bound by strict confidentiality agreements
• Legal Authorities: bg9 will disclose player data to the relevant authorities when required by a valid court order or applicable legal obligation
• Professional Advisors: bg9's auditors, legal counsel, or financial advisors who are bound by strict professional confidentiality obligations

All third parties that receive bg9 player data are bound by data processing agreements requiring them to protect that data to the same or higher standards as bg9 itself. bg9 conducts periodic reviews of these third parties to ensure ongoing compliance.

Bg9 implements multiple layers of technical and organisational security measures to protect players' personal data from unauthorised access, disclosure, alteration, or deletion. Key security measures in place at bg9 include:

• Encryption in Transit: All communications between your device and bg9 servers are protected with TLS 1.3 and 256-bit SSL encryption, ensuring your data cannot be intercepted or read in transit
• Storage Encryption: Sensitive data stored in bg9's databases is encrypted using AES-256 — the same standard used to protect classified government information.
• Strict Access Controls: Only bg9 staff with a clear business need who have undergone background checks may access player data, and every access is recorded in an immutable audit log.
• Two-Factor Authentication: All bg9 internal systems containing player data require two-factor authentication for access.
• 24/7 Threat Monitoring: bg9's real-time security monitoring system continuously tracks platform traffic and activity to detect any anomalies or intrusion attempts
• Regular Security Audits: bg9 conducts regular security audits and penetration testing by independent parties to identify and address potential vulnerabilities
• Incident Response Plan: bg9 has a comprehensive security incident response plan that will be activated immediately should any incident involving player data occur

While bg9 takes all reasonable security measures, no system is 100% secure. bg9 encourages players to also take protective steps on their end — such as using a strong, unique password, not sharing login credentials, and notifying bg9 immediately if they suspect any suspicious activity on their account.

Bg9 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit bg9.run. The following types of cookies are used:

• Essential Cookies (Required): Required for core platform functionality – login, session security, and language preference memory. These cookies cannot be disabled without affecting platform functionality
• Performance Cookies: Collecting anonymised information about how players use the platform to help bg9 improve performance and user experience. No personally identifiable information is collected through these cookies
• Functional Cookies: Saving your preferences such as display settings, language choice, and other preferences so you do not have to reconfigure them each time you use the bg9 platform
• Security Cookies: Helping bg9 detect fraudulent activity and maintain your session security, including verifying that you are a legitimate user and not an automated bot

You can manage your cookie settings through your web browser's settings. Disabling certain cookies may affect the functionality of the bg9 platform. For more information on managing cookies, refer to your browser's help documentation. bg9 does not use third-party advertising cookies that track you across different websites.

Bg9 retains personal data only for as long as necessary for the purposes set out in this Policy or as required by law. bg9's data retention schedule is as follows:

Once the retention period expires, data is deleted using secure erasure methods that ensure it cannot be recovered. Players who wish to request early deletion of their data (see Section 8) may do so unless there is a legal requirement to retain it for a longer period.

As a bg9 Malaysia player, you have the following rights regarding your personal data. All rights can be exercised by contacting the bg9 privacy team at support@bg9.run:

Bg9 takes the strictest measures to ensure this platform is not used by anyone under the age of 18. This is an absolute, non-negotiable priority. bg9's Privacy Policy explicitly prohibits the collection of personal data from individuals under 18 years of age.

Steps bg9 takes to protect children and minors include:

• Age verification during the registration process, requiring phone number verification and agreement to the 18+ age terms
• The right to request identity verification documents (a copy of your ID) at any time, particularly for first-time withdrawals
• A pattern detection system that identifies usage patterns potentially indicating an underage user
• Immediately closing any account found to belong to someone under the age of 18, and returning all real-money balances to the original payment method

If you have reason to believe that someone under the age of 18 is using the bg9 platform, please notify us immediately at support@bg9.run. bg9 will investigate and take appropriate action promptly.

In the course of its operations, bg9 may transfer player personal data to servers or processing facilities located outside Malaysia. This may occur when bg9 uses cloud computing services, international payment providers, or other technical services necessary for platform operations.

When this occurs, bg9 ensures that:

• Data transfers are only made to destinations that provide an adequate or equivalent level of data protection
• Appropriate and legally binding data processing agreements are in place with all recipients of data outside Malaysia
• The same or higher encryption and security standards are maintained for any data that is transferred
• Transfers are limited to the minimum data necessary for the relevant service purpose

By using the bg9 platform, you consent to the data transfers described in this section. If you have concerns about any specific transfer, please contact us to discuss further.

The bg9 platform may from time to time contain links or integrations with third-party services such as payment providers. When you click a link that takes you to a website or service not operated by bg9, bg9's Privacy Policy no longer applies to your activity there.

Bg9 is not responsible for the privacy practices or content of third-party websites. We encourage players to read the Privacy Policy of any third-party site or service before providing their personal data. bg9 only partners with reputable providers that maintain trustworthy privacy practices.

Bg9 may update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate reasons. Each new version will be published on this page with an updated effective date.

For material changes – that is, changes that significantly affect how we collect, use, or share personal data – bg9 will:

• Sending email notifications to all registered players at least 30 days before any changes take effect
• Displaying a clear notice on the bg9.run platform for at least 14 days before the effective date
• Giving players the option to close their account if they do not agree with the changes

Your continued use of the bg9 platform after the effective date of any Privacy Policy changes constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed.

If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to the bg9 team through the following channels:

• Privacy Email: support@bg9.run – use the subject line "Privacy Inquiry" for faster processing
• Live Chat: Available 24/7 on bg9.run for general privacy enquiries
• Response Time: All privacy enquiries are answered within 24–48 business hours; player rights requests are processed within 30 calendar days.

Bg9 has dedicated staff responsible for handling privacy and data protection enquiries. We are committed to responding to every enquiry thoroughly, professionally, and within the stipulated timeframe. Your privacy is our responsibility, and we take every concern you raise seriously.